Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Non-Refundable Items: Any product ordered in a custom configuration (i.e., shoelaces ordered in a custom length) is excluded from any refund or exchange options.

To start a return, submit a return request using our returns portal. Simply login using your order number and the e-mail address you used when placing your order.

If your return is accepted, we’ll send you a return shipping label with instructions on how to send your package. Items sent without prior request will not be accepted.

Damages and Issues
Inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can resolve the issue.

Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders or personalized items), personal care products (beauty products), hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, then make a separate purchase for the new item.

Refunds
We'll notify you after inspecting your return and confirm refund approval. Approved refunds will be credited automatically to your original payment method within 10 business days. Bank or credit card processing times may vary.

Deductions and Fees:

Restocking Fee: A fee of €3 per pair of shoelaces will be deducted from refunds, a €1 fee per pair of shoelaces will be deducted from store credit refunds.

If more than 15 business days have passed since approval, contact us at support@senkels.at.